FAQs Page

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General Questions

How safe is my credit card information?
The security and confidentiality of your credit card and personal information is our upmost priority. Please check our privacy policy for more information.
How do I pay for my purchase?
You can pay by credit card or paypal. If you are in Oman, you can also pay on delivery.
How does currency exchange work?
The currency exchange is updated according to the latest exchange rate by our payment gateway partner. Some fluctuations may happen because of changing rates over the time between placing the order and processing of the transaction.
Do I need an account for placing an order?
No, you do not need an account to place an order.
How do I create and account?
Go to my account icon on the top right corner of the screen, click on “my account”, enter your preferred username, email and password. Then click on register.
Can I change the delivery address?
You can change the delivery address within 24 hours of placing the order. After that, please e mail us at customerservice@kanjalculture.com and we will do our best to accommodate your request.
What are the shipping charges for my country?
The shipping charges are as follows :  
What is the expected delivery time?
Delivery time will depend on your location and delivery method. You will be notified
Does kanjal culture ship to my address?
We ship worldwide using DHL Express or Standard Mail. Please note: Some countries have tightened customs restrictions on import shipments, which can lead to delays in delivery.
How do I place an order?
Buying and ordering on our website is very fast and easy! You just have to follow those steps:
  • Select the product and the quantity you want and add it to the shopping bag.
  • Confirm and proceed to Checkout.
  • Fill a simple form with billing address and/or shipping address; choose the payment method (PayPal, Credit Card or Debit Card, or cash on delivery), the shipping method (Oman post, Mandooby, IPEX, DHL) and place the order.
I have questions about the products, how do I contact you?
Please fill up the contact form and a customer service representative will get back to you.
How do I know that the products are authentic?
We pride ourselves in ensuring the authenticity of our products. Every product on our website is purchased from the manufacturers directly.
Does Kanjal Culture have a physical store?
At the current time all out services are online.

Shipping and Delivery Policies

My order has been shipped. Now how can I trace it?
The orders sent by kanjalculture have an associated tracking code sent by email once the order is posted with all the information to track your order. In the confirmation email, we will send you a link for tracking your shipment, if applicable. There are some exceptions. Shipments made with Standard Mail or mandooby will not always offer the possibility of tracking. However, this information will be presented to you at the Checkout page before submitting your order.
After an order is placed, how it is processed by Kanjalculture?
After the payment is confirmed, we make an effort to post the items on the same or the next business day. If the product is not available at the moment, we allow 3 business days for shipping the product. If any paid product is unavailable for more than 3 business days, the customer will be contacted and informed of the deadline for restocking and choose between waiting or refund.

Returns, Replacements, and Refunds

Returns, Replacements, and Refunds

Which are the items that cannot be returned/exchanged?
In order for the return or exchange to be accepted, it must respect the following rules: The product has to be sealed in its original packaging, including the protective cellophane or labels (if any); If the product box has no mark or seal, you must keep intact the seal of the product, or any other protection marks; You shall ensure that the product conforms to all the accompanying components: samples, gifts, among others, respecting the original shipping conditions; Preserve the invoice, bearing in mind that a copy of it must accompany the return of the product to Care to Beauty.
Kanjal culture will only return/exchange an item if it was received by the client when delivered, meaning that, in case of Express Delivery (by DHL), the client must accept the order and then, proceed to return/exchange (refusing the delivery is not valid as return/exchange). If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
How do I return/exchange an item purchased on kanjal culture ?
At Kanjal culture, our main goal is your complete satisfaction so purchasing with us is easy and fully transparent and we offer an “Easy Return Policy” through which you can make a return/exchange request of a product within 14 days of its delivery. If, after receiving your order, you want to return or exchange a product, you should proceed accordingly to the following steps: Send us an email at customerservice@kanjalculture.com communicating the intention to exchange or return the product within 14 days of receiving the order; provide us with your order ID details (Order Number) and mention the reference (s) of the product (s) you want to exchange and/or return; You will receive an email from us indicating all the information you need for return or exchange the product (s). If you proceed accordingly to the information on the e-mail and the products are received by us in their original packaging with their seals, labels, and barcodes intact, you will receive a new product, a voucher for a future purchase or the refund through your original payment method (depending on the situation). In the case of refund, it can take up to 14 working days to be processed and 5 to 10 days to be available on your account after processing. You will receive an e-mail confirming your account has been credited once your refund is processed.
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